Friction Logging: TEMPLATE

Author:

Date:

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What is a Friction Log?

A friction log is a type of UX experiment where the subject journals their feelings, thoughts, struggles, joys, and any other type of emotion. The point is to surface anything that gives the user discomfort or joy so the product or feature can improve.

Context

Describe the persona of the person reviewing the feature, as well as what they were trying to accomplish.

Pros

Documentation was clearly organized
The setup process only took a few minutes
The docs website was mobile-friendly

Cons

The docs can feel a bit long - Video tutorials would have been helpful

Stream of consciousness

Make the journey clear, highlight joy and frustration, be detail orientated and add supporting images or videos if it helps.

When I unboxed the printer, I wanted to set it up right away, so I headed to the website, but struggled to find the link to the docs for a few minutes. When I found it though, I got the device connected to my WiFi network pretty quickly. The instructions were very clear and easy to follow.

I then tried to print a document from my laptop. The process was very simple, and similar to other printers that I’ve used in the past, which was a good experience. Not having to learn a new workflow for a device such as a printer is always good.

Them I moved on to trying to print a document from a USB sticl. This process was a little more confusing. The UI on the screen of the printer shows icons that are not strightforward to understand

(…etc)

Links

Links out to supporting materials (Gong recordings etc.)

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  <div class="highlight"><pre tabindex="0" class="chroma"><code class="language-Markdown" data-lang="Markdown"><span class="line"><span class="cl"><span class="gh"># Friction Logging: TEMPLATE

Author: Date: Size: S | M | L ## What is a Friction Log? A friction log is a type of UX experiment where the subject journals their feelings, thoughts, struggles, joys, and any other type of emotion. The point is to surface anything that gives the user discomfort or joy so the product or feature can improve. ## Context Describe the persona of the person reviewing the feature, as well as what they were trying to accomplish. ## Pros - Documentation was clearly organized - The setup process only took a few minutes - The docs website was mobile-friendly ## Cons - The docs can feel a bit long - Video tutorials would have been helpful ## Stream of consciousness Make the journey clear, highlight joy and frustration, be detail orientated and add supporting images or videos if it helps. When I unboxed the printer, I wanted to set it up right away, so I headed to the website, but struggled to find the link to the docs for a few minutes. When I found it though, I got the device connected to my WiFi network pretty quickly. The instructions were very clear and easy to follow. I then tried to print a document from my laptop. The process was very simple, and similar to other printers that I've used in the past, which was a good experience. Not having to learn a new workflow for a device such as a printer is always good. Them I moved on to trying to print a document from a USB sticl. This process was a little more confusing. The UI on the screen of the printer shows icons that are not strightforward to understand (…etc) ### Links Links out to supporting materials (Gong recordings etc.) - [Stripe’s Friction Logging Toolkit](https://github.com/mikeb-stripe/friction-logging-toolkit/blob/main/friction-log-template.md) - [Friction Logging at Stripe](https://dev.to/stripe/how-we-use-friction-logs-to-improve-products-at-stripe-i6p)